Limited Lifetime Warranty
At Hydracy, we believe in simplicity and transparency, just like our products. Our commitment to your satisfaction is unwavering, which is why all our products are covered by a 100% satisfaction guarantee backed by a limited lifetime policy. If you encounter any manufacturing defects, breakage, or receive a product that doesn't meet our high standards, we'll be here to make it right.
What is Covered:
- Material default
- Workmanship Issues
- Missing parts
What is Not Covered:
- Normal wear-and-tear (including tears in neoprene sleeves after extended use)
- Accidental damage (drops, hits, scratches, etc.) / improper use or care
Please note that warranty claims are only approved for products purchased from our authorized dealers. The limited lifetime warranty covers manufacturing defects but does not extend to damage caused by misuse, improper cleaning, disassembly, alterations, modifications, normal wear and tear, abuse, fire, or Acts of God.
If you need to make a warranty claim, we'll replace your Hydracy product with an identical or similar alternative of equal or higher value. Please note that replacement flasks under warranty cannot be customized, and engraved flasks will not receive an engraved replacement.
While we strive to provide the best support, please understand that Hydracy shall not be liable for any damage, loss, cost, or expense, including incidental or consequential damages. UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER TORT THEORY, OR ANY STRICT LIABILITY THEORY, WILL HYDRACY BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ALLEGEDLY CAUSED BY A HYDRACY PRODUCT.
HOW TO REGISTER YOUR PRODUCT WARRANTY
Click here to visit our registration page
Make a Warranty Claim
If you need to make a warranty claim, follow these simple steps:
- Capture the issue with clear pictures or videos using your smartphone or tablet.
- Locate your original order ID from our website or an authorized retailer.
- Email us at hello@hydracy.com with your order ID, provide a brief description of the issue that includes a photos/videos. Expect a reply within 48 hours.
Find Your Amazon Order Number
- Log in to your Amazon account on the website or the mobile app.
- Navigate to "Your Orders" under the "Account & Lists" tab.
- Search for "Hydracy" to find the specific order number. On the mobile app, select "view order details" under the "order info" section. The order number typically consists of ~17 digits separated by 3 dashes "-".
