Product Care Instructions

Water Bottles

To ensure the longevity and optimal performance of your Hydracy water bottles, follow these care instructions:

  • Cleaning: Regularly clean your hydration products with mild soap and warm water. Avoid using abrasive cleaners or harsh chemicals.
  • Storage: Store your dry hydration bottles in a cool, dry place when not in use, and avoid prolonged exposure to direct sunlight.
  • Handling: Although our bottles are hatter-resistant, if you drop them full of water there is a chance that the weight can crack the Tritan plastic. Please avoid dropping or exposing them to extreme temperatures.


Spare Parts

At present, we do not offer spare parts for individual sale. However, we are actively working on stocking spare parts in the future. For the most recent updates or inquiries about spare parts availability, please reach out to our customer support team.

Selfie Program

Contact our Customer Support!

If you've shared your selfie with our products and are awaiting your special code, simply use the above form to contact our team. We're here to ensure you get the benefits you deserve from your participation.

Wholesale / Bulk Orders

For wholesale orders or quantities exceeding 100 units, please reach out to our dedicated customer support team for a quote.

Return Policy

Your satisfaction is our priority. If for any reason you're not entirely delighted with your Hydracy purchase, we offer a hassle-free return policy within 30 days of receipt. Reach out to our dedicated support team with your orderID to initiate your return process or address any concerns you may have. We're here to ensure your experience with Hydracy is nothing short of exceptional.

Warranty / Replacement

We stand behind the quality of our products. We provide a limited lifetime warranty to ensure your satisfaction. For details on our warranty coverage and how to make a claim, please visit our warranty information.

If you have any additional questions or concerns not covered in our FAQ section, please don't hesitate to reach out to our dedicated support team.

We are here to ensure that your experience with Hydracy remains seamless and enjoyable.